Frequently asked questions

What about bedding and towels ?

We provided both. You don't have nothing to bring.



What about animals ? Dog ?

We accept all the dogs. Just let us know once you make a reservation. We don't accept other animals like cats, rabbit or others ...



What about the arrivals time ?

We will welcome you from 4pm at our restaurant Le Belvédère, 12 rue du lac, 10140, Mesnil-Saint-Père until 10pm. If you think you will arrived later, let us know, we will find a solution together.



What about departure time ?

We ask a departure at 10am. Sometimes, we can let you go later but that depends about our planning. Just let us know and we will see what we can do !



The Kitchen ?

The kitchen is full equiped ! So don't have any things to bring. We will provided a welcome pack composed of a washing dish, sponge, tea towel, coffee filter and a rag.



Rent a bike ?

Closed to our cottages, you will find the office of tourism. With them, you can rent bike !



What about the activities to do ?

Closed to our property, you will find the office of tourism of the lake named "La maison des Lacs". They will know all about what to do day by day ! Just see them.



What about Cancellation and refund ?

Cancellation: Beyond 60 days before your arrival, your stay will be fully refund (excluding transaction costs - 3%). Cancellation : Between 60 and 30 days before your arrival, we will only refund 70% of the amount of your reservation. Cancellation: In the 30 days preceding your reservation, we will refund you only 30% of the amount of your reservation.



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